Terms of order and delivery

Arctic Warriors Oy FI26071624 sells products to private persons in Finland and and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Email: [email protected]
Tel: +358 050 493 6573
Address: Jokelantie 1654, 97675 Narkaus, Lapland, Finland

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown. The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections. The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. Read more about Visma Pay: https://www.visma.fi/vismapay/

Other payment provicer is PayPal. Read the payment conditions from PayPal‘s agreement.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Payment methods

COMPANY FI1234567 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT. Contact us E-mail: [email protected] Telephone: +358 400 391 656

Address: Jokelantie 1654, 97675 Narkaus, Finland

Orders are collected from the online shop by adding the products to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections. The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. Read more about Visma Pay: https://www.vismapay.fi/ Payment methods With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards. MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop. Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/ Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com. Contact Visma Pay Visma Pay, Paybyway Oy (business-id FI24865594) E-mail: [email protected] Telephone: +358 9 315 42 037 (workdays 8-16) Address: Laserkatu 6, 53850 Lappeenranta, Finland

You can also pay using PayPal service:

PayPal. PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxemburg) More info www.paypal.com

Delivery

Orders are being shipped during workdays. Products from the stock are usually delivered within 4-12 workdays depending on the country.

Finland: 3-5 days
EU: 3-9 days
Rest of the world: 5> days

Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, country, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

If you are ordering within the European Union, the VAT will be charged from you. Outside the EU customers are responsible for all customs and import duties of the destination country, and Arctic Warriors Oy cannot be held responsible for those costs. These duties vary by country, therefore Arctic Warriors is unable to advice you on those costs. For detailed information, we advise you to contact your local customs authorities.

Arctic Warriors is not liable of the products which are held in the customs and will not return the money for the customer if goods are lost or returned to the sender by the customs.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Finland:

You will see up-to-date shipping costs as the order progresses to checkout.

Orders over 79€ without shipping costs.

Some products are shipped without shipping costs (i.e. Testing set) if customer chooses the “Envelope” shipping method.

Rest of the EU:

You will see up-to-date shipping costs as the order progresses to checkout.

Orders over 120€ without shipping costs

Some products are shipped without shipping costs (i.e. Testing set) if customer chooses the “Envelope” shipping method.

Rest of the world:

You will see up-to-date shipping costs as the order progresses to checkout.

Note: only some products are shipped in an envelope (i.e. testing set)

Orders over 220€ without shipping costs.

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first ([email protected]) for the instructions. Please attach your name, contact details and your bank account number for receiving the refund. Arctic Warriors will return 100% of the purchase excluding shipping cost.

If products is damaged or has some other failures when customer receives it, Arctic Warriors will send new one free of charge.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Privacy protection

We do not give any customer details to a third party, store the information safely and use only secure internet connections.